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| - Legend Cleaners stepped up and did the right thing, this is a must read!!
Last night I posted a review about a recent disappointing experience I had at Legend Cleaners. Well I must update you on the positive resolution to this unfortunate experience, by Kim Bizzack, owner.
Shortly after I posted my review I received a phone call from Kim Bizzack, an owners of the cleaners. I was pleased with her genuine apology, concern over my unresolved issue and how this was handled by one of their employees.
Kim's concern and response has help renew my faith in their business. Kim was not aware of my missing items, the attitude of her employee and the lack of follow up.
I must say after my conversation with Kim, her
quick response, immediate apology and.eagerness to take ownership for this oversight, have renewed my faith in Legend Cleaners.
Kim's concern shows me that the experience I encountered is not reflective of the level of service they strive to provide customers. I have been assured this will be investigated, she will do whatever is necessary to make things right!
We have been Legend customers for many years and Kim expressed they value all their customs and sincerely appreciate our loyalty to their business over the years. I believe they are genuinely concerned and the cavalier attitude I encountered by their employee is not representative of their mission to serve their customers.
Thank you Kim for following up with me and I will look forward to continued business with Legend cleaners. .
Anne Goldstein
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Previous post Feb 5 2016
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I had to rate Legend with one star in order to post this message. At this time, I doubt they deserve one star. After all of you read about my experience, let me know what you think!
Recently I had a very disappointing experience at Legend Cleaners and had hoped they would do the right thing, take responsibility for their error.
I held off posting the details of this event on social media, as I wanted to give them an opportunity to make things right, instead all I have received is a cavalier attitude and as if they are doing me a favor..
We have been customers with Legend cleaners for many years, since they opened here in Ahwatukee and Express members since they launched the program. We spend a lot of money with this cleaners, as I am a working professional, as such, my wardrobe consists of clothing that requires regular dry cleaning.
On Saturday January 16 2016 I dropped off our cleaning for same day service and was assured my cleaning would be back later that day.
Upon my return to pick up my cleaning, I encounter an almost mob scene, with many angry customers, upset their cleaning had not been lost and not returned. There were customers who needed their cleaning for dinners and special events that evening, business professionals who were traveling the next day and the following week
and needed their items.
I thought well perhaps I will be lucky and my cleaning will there without issue. Well luck I did not have. Most of my order was located, except for a few items. So ok, I pay the $100+ cleaning bill and I am told my items would be located by the following Monday, no problem.
So i don't hear from anyone on Monday, but I give them plenty of time to locate my items. I return a week later on January 23rd, they still can't find the rest of my order, but not to worry they will locate the items and call me later that evening.
Later that night ,January 23rd, I get a phone call from an attendant at the cleaners, again they still can't locate my cleaning. The person calling was less then sympathetic, barely taking ownership for this screw up. The lady I spoke with said, well since you encountered this problem, we will not charge you for cleaning these items. Really?? Are you kidding??? Now that's a real goodwill gesture, what an effort to convey their apologies, what a joke!!
So now here I am February 5th, two weeks have passed since I was promised my cleaning would be located and they would call me.. I haven't heard a word from anyone at Legend.
Legend cleaners, I believe the ball is in your court.. When am I going to get my cleaning items? Any response?
Anne Goldstein
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