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  • As we walked into Vapiano, the hostess greeted us by saying we were preparing to dine "at the Mercedes of cafeterias." Um... what? On that note, we were told to seat ourselves, and that's about where the attention and service ended (even though we told the hostess this was our first time). The basic concept is one of cafeteria-type stations: salad, pizza, pasta. Each diner receives a tracking card to swipe at the chosen station once the order has been placed. The menu is fairly large, so it's easy to find something to make everyone happy, but the extras and specialties are a bit hidden. For example, I didn't realize I could add veggies to my marinara & mozzarella pasta until I overheard someone ordering next to me; additionally, only some people at my table were offered complimentary bread when they ordered. Drinks were self-serve from the fountain machine in the back, but we had to ask one of the servers (who were few and far between) for glasses. On the whole, the food was pretty good, but the level of service (or lack thereof) and total concept just didn't do anything for me.
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