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| - Our past two visits at this location have not gone well. Last time my husband's burger was nearly raw, and it was so dark in the restaurant that we couldn't see our food, so he didn't realize it until he was eating what tasted like raw meat. They remade it and brought us a huge basket of fries, and only charged us half price for his burger, so we left feeling a little better about it. Until we made another visit.
On this visit, we went on a Tuesday at 7-ish. We were seated right away, and then weren't greeted by a server until almost ten minutes had passed. Then a server came by and said that our actual server was really busy, and that he was going to get us drinks while we waited. So we ordered drinks, and waited. And waited. And waited. Drank our drinks and waited a bit longer. Then our server arrived and said she just finished training, and now she was overwhelmed by being on duty.
We had our orders all ready to go, but then discovered that there's no way to get kid's side orders of chips or fries without the spicy seasoning. :/ Despite having had them that way on our previous visit. Whatever. So we got no side at all, but still paid for the whole meal. The food took even longer to arrive, and any time we needed something (more mayo, drinks, etc.), it was a very long wait. So disappointing. We were there for 90 minutes total, just to get a burger and a grilled cheese, and then a milkshake to go. This isn't a good trend in their service overall. Let's hope it's short lived.
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