David came out to check what was wrong with my washer and found out what exactly the problem was... but since the part was too expensive he gave us a really good advise and option whether to do it or not. So we chose not to repair it and since We have our old washer sitting in the garage that still works he came out for the second time and brought another person to help him swap out my broken one with my old washer. My husband was deployed and so he offered to do this although it's not part of her service he was still able to help me out and did an outstanding job replacing it. He also replaced my old hose and other stuff with a new ones! Awesome customer service, very polite and professional... so thank you so much Mr. David! I would highly recommend you to everyone I know that will be needing this kind of service!