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  • I don't know who they are hiring these days for the Lululemon at the Eaton Centre but the customer service is terrible now. Perhaps is seasonal sales staff who don't quite know what is going on yet but I keep getting misinformation from their staff. From when sales are happening to how long they go on for to their return policy it's just frustrating beyond belief. I was at this store the week of Black Friday and noticed a sale rack of items. I wanted to buy a pair of yoga pants and matching top as a Christmas present. The top had make-up on it and I asked the sales girl if it could be cleaned. She tells me they usually clean them with make-up wipes but don't have any on-hand but are going to go buy some that day. I ask if I can put the top on hold until they get the wipes to ensure that make-up will come out. I'm told there are no holds on sale items and I have to "chance it". So Lululemon now will sell you dirty tops for $50 and if the make-up doesn't come out, it's too bad for you. How is this good customer service? So I decide to only buy the pants but realize that I left my gift card at home. I ask if I can buy the pants with a credit card and then re-buy them the next day with a gift card instead. I'm told there are no refunds on sale items. But I'm not really refunding the pants. Just changing the form of payment. No, they won't allow this. How is this good customer service? I can (and have) done this with many other retailers, including The Bay, Future Shop/Best Buy, Winners, Aritzia. The sales girls then tells me that the sales going on until Christmas and they'll be getting lots more items so I can just come back the next day. I go back every day that week and I'm not able to find items in the sizes I need. I go back today and I'm told the sale is over and there won't be another one until Boxing Day. For the price point of Lululemon clothing, I expect much better customer service than this. The girls (and guys) are friendly -- smiling, saying hi, etc. -- but real customer service skills are severely lacking. I hope management realizes this and does something about it but I certainly won't be returning to this location for any further purchases.
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