This is the spot formerly occupied by R2, widely recognised as a great coffee shop that was run by friendly people with good coffee. What a 180 as most of staff are rude and arrogant. The layout is poor for working, meetings, or people watching - clearly not intended to encourage customers to stay.
If you're after a great cup of coffee, consider Jimmy's across the street; if you're looking for somewhere to have meetings, consider Death by Venice just east of Bathurst.