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  • My husband and I always dine at The Carlton when we are going to the Theatre District since the restaurant opened. We have consistently received an exceptional dining experience. The food and wait staff are always top notched. What is unusual, is that there doesn't seem to be much turnover in staff, especially the hostess, that is atypical in the restaurant industry. I had used a discount card which was inadvertently left on the table. I received a call first thing on the following business day from the owner advising they had it and would send it to me, which I received the following day. My only disappointment is that they don't regularly have one of their old but delicious seafood specialties on the menu. They will, however, always make it if requested at the time our reservations are made. That, is EXCEPTIONAL customer service!!!
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