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  • I hate to do this after such a great first experience, but after hiring Killo for quarterly visits (which got me a discount), my usual guy left, and the customer service has gone downhill. When the new guy took over, he totally forgot my first visit. He was supposed to be here between 8:00 and 8:30, and when I finally called, the receptionist informed me they were all in a staff meeting, and he'd have to reschedule; I got a pretty snooty apology from her. Good thing I took off work for that. Grrrr. To his credit, he did show up with a $5 Starbucks gift card as an apology. A few visits have passed, and now we're on visit 4... here I sit again at 8:40 waiting for my 8:00-8:30 window after taking off work. I called the office, and they said he'd be here in about 5 minutes. When he did show up, he said the office sent him to the wrong place and apologized profusely. If you have all the time in the world to sit around waiting and don't mind chaos, hire Killo.
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