If I could put less than a star I would. Where do I start, one week they hooked up live feed outside...one week later modem didn't come...2 weeks no modem because they never sent it....3 weeks layer guy didn't show with modem because they said it was on hold and never went thru....I tell them cancel everything because I got a bill for 46.14 that I never received services for. A week later still didn't cancel and got my 2nd email to pay bill and billing statement in mail. Finally 3 1/weeks weeks later they cleared out balance owed and service that I never got was closed. Oh did I mention the guy yelled at me because I wouldn't listen to his sales pitch while confirming if my account was closed because I never received a confirmation email like was told I would.