Work with Danna H. in West Las Vegas and Mike D. in East Las Vegas @ SNMC! You won't be disappointed, they are both very knowledgable.
Clearly Rom S. didn't work with the right loan officer and the Realtors in her transaction are as much to blame as SNMC. You work with a Realtor so these issues do not surprise you through the loan funding and closing process. If your Realtor doesn't have a known associate to go to at a title company and mortgage company, why are you working with them?
I interview all professional associates before deciding whether or not to include them in any transaction. Each mortgage company has a varying group of agents who do business on their behalf, younger loan officers obviously have less experience than seasoned loan officers. When choosing who you work with it is important to know their experience level and if they are inexpereienced, who is working with them to ensure the on the job learning doesn't come at the expense of a customer.
The team at Security National Mortgage has taken care of many clients for us without any of the issues Rom had. Sorry to hear you had this experience Rom!