About: http://data.yelp.com/Review/id/DPans50fop6PfMO70BAOAg

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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2015-11-04 00:00:00 (xsd:dateTime)
itemReviewed	Firestone Complete Auto Care
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	9 (xsd:int)
rev:text	PLEASE I REPEAT PLEASE DO NOT TAKE YOUR CAR HERE. this is the second time I have done a review with this establishment and it mysteriously disappeared. This time I'm fowarding this directly to yelp and will be saved to my email as well. It all started when I brought my car here for a simple oil change, tire rotation and inspection. I received my oil change and they advised me they inspected the car and everything was checked and all I needed to replace was my air filter. The next day my oil light comes on. I immediately contacted them and told them of the issue and they said bring it back, so I bring the car back and the guy checks the oil and says well there's oil in the car and I would have to pay another 129.00 to get it looked at. I advised him I haven't had any issues with my car and now my lights coming on. I refused to give them another 129.00 just to have him look at it. So I week later my engine light comes on and my car is driving horribly. I decide to call back and speak with the manager. I spoke with William and I advised him of my issue. He agrees to waive the fee and go ahead and look at it. I bring the car in and he tells me he ran the diagnostic and I needed a crank sensor and another oil change. He said it's going to be 200 dollars to fix it. I was reluctant but agreed to pay because I needed my car fixed immediately. So he calls and said everything is done so I go pick up the car. I asked him if they test drove the car and if engine light was off now. He advised me yes we test drove it and my car was running way better and the engine light was off. Once I pull off my car is making this horrible knocking noise and was running worse than when I brought it in. I immediately turn around and bring the car back. I had him test drive the car and he noticed something is wrong. He said to leave the car overnight because they were closing and he will check it out the next day. The next day I get a call saying my motor mounts are bad and that's what the knocking sound was. I advised him that my car wasn't doing this at all prior to me bringing the car in. My car was driving way worse now than before and I know my vehicle. I also advised him that I checked there ratings and they were horrible. He then says "what on yelp who cares we have a five star rating with the better business bureau" which was very astonishing to me because all consumers matter whether on yelp, google or wherever for that matter. I advised William I will be filing a complaint with the better business bureau as well. If this is a business in good standing you should care about your reputation as a business. He advises they aren't going to fix it so I take my vehicle and leave. I immediately notice my oil light and engine light are on again so I call back they say the manager is gone for the day will need to call back on Monday. Meanwhile my car is driving horribly. So I call back and speak with a Guy named Ed I asked for the manager William and he says, he's no longer with the company and I will be dealing with him instead. He advised me that they Will reevaluate the car and whatever work they did is under warranty and they will fix the problem for no charge. I advised him I'm a very fair person and I just want my car back to its original state when I originally brought the car in for the first oil change. All day passes and I don't get a call so the next day I call and talk to ED I asked for the status on my car and he says I now need a different sensor and there not going to fix it. I said I already paid to have the sensor fixed and the oil change which is why they said the engine light was on in the first place. So did you put the wrong sensor on? He says it's a different sensor it needs. I asked about my oil light and he said they checked the oil and it's really black. I said I just paid to get the oil changed he said well it must be your engine then. He said they are refusing to do any work on my car and I need to pick it up. My car is still driving horribly and now I have no transportation at all. Mind you I just had my engine rebuilt from the core with all new parts just 5 months earlier and my car was running beautifully all I needed was an oil change. We as consumers should not ever stand for practices like this and I advise anyone who has had issues with this place to contact the better business bureau and the Attorney general's office as I have done. We spend our money and expect to get what we paid for. I will never recommend this place to anyone. If anyone needs the links to the BBB or contact info for the Attorney Generals office hit me up.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Iman

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