I'm only giving a 1 star review because I can't give a ZERO! I took a Relic watch in to them which has a pin missing from the band. The owner and the repairman were behind the counter when I entered. The repairman was working on something, and the owner was playing with his I-phone facing the counter. I stood in front of these guys for 3 minutes before clearing my throat to get their attention. I showed the band to the owner. He consulted with the repairman and said they could fix it for $10. I was going to move forward until I asked how long it might take. The owner told me "20 minutes." I paused for a second to consider what to do, and he looks at me, shrugs his shoulders, and says, "It's 20 minutes, or you don't get it." I was floored at his tone, arrogance, and how he felt he could speak to a potential customer. So I picked up my watch and walked out after giving him a verbal response not fitting of this forum. I'll never return and shall repeat this story to as many people as I can. Good luck if you choose to utilize this place.