I came to THIS sprint store because I had an appointment nearby. I went in to change my plan and was able to get that done. However, it took them a very long time seeing as the system kept "crashing" and giving error messages. The girl had to do the transaction multiple times because of this. Not to mention she misled me when she told me I needed to pay a $30 downgrade fee. Turns out, it's an activation fee for a hotspot she gave me and told me came free with my changes. I didn't ask for a hotspot, didn't want it but, it was free, so I thought. A couple days later I noticed the $31.58 fee I paid in store had been withdrawn from my account 3 times!!!!!!!! Likely due to the errors in the computer system I assume. I have visited another sprint store who had me call the corporate line. They were unable to see the charge and told me I needed to go back to the store where the purchase occurred. So here I am, speaking with BENNETT, who is apparently a manager but not a good one at all. He simply tells me there is NOTHING he can do for me. After I tell him what I've already tried he asks if I can provide a copy of my bank statement. I have it online but that doesn't work for him so he repeats rudely "can you PROVIDE me a bank statement?" I ask if he has a printer.... I live 20+ miles from this store and was told this is where I needed to come to take care of the $90+ I was charged. But, alas, I leave without so much as an apology or any advice on how to fix the problem. I have NEVER had a worse customer service experience. And I will NEVER return to this store again