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http://www.openvoc.eu/poi#funnyReviews
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  • This has to be the worst customer service I have ever had. I had a recall on my airbag, called 4 times and left messages and never got a return call. My wife called 2 more time and finally demanded to speak to someone. She was able to get the appt for the recall. Later that week we realized we needed our state inspection. I called to add that to my appt and she said no problem and that it was added to the appt. The next week my wife takes the car to the appt and on her way the check engine light comes on. She gets there and they said that we didn't have an appt for a state inspection, but they would try to squeeze it in. She was then told that we couldn't do a state inspection because of the check engine light(which we understand) she then asked for them to figure out why it came on and fix it while we are here so we can do state inspection. They did a diagnostic test($130ish) but was told we would pay if they found something to fix. Of course they didn't find anything that needed fix and just reprogrammed the computer system and told us to drive 100 miles before inspection. Wouldn't you know it the next week the light comes back on and we take it back in. Now this time they find an issue to fix, but won't send it to our warranty company because they don't deal with them anymore( they submitted to them last year when we had an issue) they didn't feel the need to tell is this time. They also would not refund our diagnostic fee from last visit like they said they would. When my wife called to talk to the manager to discuss the situation he told her he wasted 10 minutes of his time listening to her berate him. He said he would talk to the service desk in the am to see what they discussed and call her back in the am. Surprise surprise, no call the next day. Then two days later she gets a text about a survey and that they strive for all 10's... as a customer we would at least like a call back
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