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| - Let me start off with a disclaimer: if you have no food allergies or dietary restrictions, eat at Bomba. Eat at Bomba every dang day. It's freakin' delicious, honestly. But if you do have food allergies or dietary restrictions, beware.
I have Celiac disease and it sucks, so somewhere like Bomba seemed like a godsend. I mean, they mark the menu items that are NOT gluten free, rather than the other way around (and most restaurants won't even do that). I've eaten there so many times in the past year, I should own stock in the place. But their failure to train their employees, when they so clearly pride themselves on being a haven for the gluten-free crowd, has made it so that I cannot go back.
I had one issue a few months ago that I won't get into because they took care of it swiftly and wonderfully, so much so that I've been back ~10 times since that incident. But Friday I went there for happy hour, and what I experienced was inexcusable. I ordered the pastor pork taco and the soft shell crab taco, both on their seasonal menu and both devoid of that evil little "NGF" label. I ordered them both gluten free, specifically. The second the soft shell crab taco was set in front of me, I knew it was breaded. I saw the gluten radiating. My insides started to shrivel up, I swear. The bartender asked the manager, who was standing at the expo window, if it was GF, came back, and said, "Well he said it can only be made breaded." So a taco that I ordered specifically to be made gluten free, that was not labeled Not Gluten Free on the menu, got past the server, the cooks, the food runner, AND the manager at the expo window with no one going, "Oh hey, this taco can't be made gluten free!" This is the second time this has happened to me, and the lack of training simply has no excuse.
To top it off, the bartender reluctantly asked if I wanted a different taco (she was beyond rude). I ordered the zucchini taco, and it was of course delicious. She told my fiancé he could have the crab taco to try if he liked. Then she charged us for both after lying and saying, "Oh, before, I didn't have your mojito on there so the charge is a little more," AFTER she ran our card. And NO, it was NOT the mojito she added (we had double checked our check before we gave our card), it was the zucchini taco! Look, both tacos were eaten. I'm not gonna sit here and argue that I should be given a free taco because I got served something that is basically inedible to me; it was $2.50, I really don't care. But I got charged for something that I physically couldn't eat without even the slightest hint of an apology from this rude server, and the rest of the staff who clearly don't know what they're doing either.
Sorry, Bomba. Call me when you stop acting like you're safe for Celiacs or when you train your staff. Oh, and Kelly the bartender--a smile and an apology go a loooong way.
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