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  • Called them at 6:13PM to order a sandwich. Person took the order without any questions, & said it'd be ready in 15 minutes. At 6:24PM -- 10 minutes after I successfully placed the order -- 5 min before I was told it'd be ready, I got a call back from the same person who took my order. She said "Uh, I'm new here, and it turns out we don't have that sort of sandwich." If it takes Rocco's 10 minutes after accepting a sandwich order to figure out they don't have a particular type of sandwich, they've got issues & I have no interest in wasting any more time with them.
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