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  • I am so disappointed in this restaurant and what has taken place, that I am being forced to air out my complaint on this site. My husband and I have been going to this location of Island Foods for many years. Despite the fact that the veggie options are a bit too salty for myself, and the spinach is reaaally oily, I still love indulging once in a while. Great options for veggies in need of a quick meal. Especially the doubles-what else can one say about channa tucked into that fabulous double 'bread'? Well, my husband arrives home one day with a couple of take-out veggie dinners, and realizes that a mistake was made with one of the orders. He called to see if it could be fixed, and handed the phone to me so that he wouldn't get too upset. Instead of any nice customer relations, we dealt with a woman named Kim who refused to give me the name of the owner and refused to pass me on to any one else besides herself. She told me that the mistake was on my husband's behalf, and refused to accept that it was on the other end. She was rude, and told me that this issue had nothing to do with me since I was not there. Kim was so rude, and eventually she hung up on me, refusing to deal with this situation any further. Even after stating that we would no longer be going there, she basically laughed and said that it didn't matter. I am going to write a letter to the store, in hopes that it actually reaches the owner or someone besides Kim, as I have the feeling that she'll just rip the letter up and toss it into the garbage. I have NEVER encountered such RUDE and OFFENSIVE treatment from any one in the restaurant business before. Very disappointing.
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