I've had my favorite pair of Tory Burch riding boots for almost 4.5 years. They are definitely loved and have the marks and the sole to prove it. After going to Dean's Shoe Repair though they look as good as new. They were also able to fix the heal on my cheap DSW boots as well. They did all of this for a very reasonable price and are very knowledgeable about any shoe I give them. I know that if I have any shoe repair needs in the future Dean's will definitely be at the top of my list.