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  • I have been to Grandeur many times before for dim sum and I never leave disappointed because i do believe the quality of the dim sum is good (you know its good when the har gows and other steam dumpling wrap is thin and stuffed with a large amount of quality ingredients) But my expectation for this place definitely went down hill when we came in for chinese new year dinner last Saturday. Going out to eat for chinese new year is not always the best idea because it gets busy and quality of food is not always the best compared to a normal regular day... we came in with reservation for 3 tables with 30 people all together.. We opted for their set course menu and was expecting it to be quick since I assume the kitchen makes everything in bulk since everyone is ordering a set menu... boy were we wrong! We get seated at around 6:30 and we told the servers to start serving the food at 7 pm... our first dish came out at about 7:15 pm (ok fine 15 minute from our actual time is not bad..) but then the next couple of other dishes came out 1 whole HOUR after the last dish was served... The most frustrating item was that we ordered 3, 5 lb lobsters and they simply forgot about them from our set menu... HOW CAN YOU FORGET ABOUT AN ITEM FROM AN ALREADY PRE-DESIGNED MENU???? by 9 pm we were frustrated to know that our lobster wasn't even in the kitchen ready to be cooked... talking to the general managers, the servers, everyone was scattered and unsure of what is going on. One lady GM in particular was so frustrating as she kept looking at the pre-set menu on our table ... WHEN SHE KNOWS ITS THE LOBSTER WE WERE MISSING. Time keeps passing and we were finally served our lobster at 10:30 pm... Lobster was cooked rushed, it wasn't chopped properly and it was hard to eat. By 10:45 (15 minutes from getting our lobster) we were served dessert and we officially left the restaurant by 11:05. Needless to say, it was THE MOST frustrating meal ever..especially since we see other tables getting lobster and their dishes. I knew a couple of other customers there and they were seated after us and left way before us when they had the same set meal. Very frustrating and very unprofessional. Furthermore, no additional discount was provided to us for the unnecessary waste of time. The only saving grace they have from me is that I still really enjoy their dim sum but will probably not be returning for a while since this experience has definitely spoiled my relationship with the restaurant.
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