Took my daughter here in July for her first dental exam. The staff were very warm, friendly, and above all PATIENT!
My daughter is extremely afraid of things that might "hurt and poke" - and since I remember what it was like as a kid to see those dental instruments for the first time I don't blame her.
The hygienists took their time and explained everything in terms my daughter could understand and made her feel as comfortable as possible. Even though we weren't able to complete a full exam/cleaning, they were courteous enough to offer a repeat visit a few weeks later and sent us home with some supplies to help her "practice" being at the dentist.
Fortunately during our second visit the dentist was able to complete more of the exam but my daughter was still showing tremendous reservations about the process so again they offered to schedule an appointment in the future. In addition to rescheduling, I appreciated that they offered me a variety of options for me to consider in order to make her own experience a more positive one.
From the front office staff to the technicians to the dentists themselves, everyone is very caring. The office is bright and cheerfully decorated in a surf/beach theme and has tv's/gaming consoles everywhere to keep the kiddos young and old entertained.
I wish they treated adults... who wouldn't want to watch cartoons or play video games during a dental visit?! Where's my token for a prize at the end of my cleaning?! :-)