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  • Dr. John Brown & PA-C Kyle Brooks = solid 5 stars Core Institute itself = solid 3 stars FIrst, the Core Institute: The waiting room has a strange assembly-line / bus station feeling to it where you're handed a pager and wait to be called up to one window or another. It's very mechanical and impersonal. There is an enormous amount of staff there, which is probably necessary (sadly) just to keep up with the enormous amount of paperwork required these days, but it's still a stark reminder that the focus is on the business side of the equation, and not the "caring-for-the-patients" side. I get it, but I don't have to like it. I will note that the wait times weren't obscenely long, and the staff did keep things moving along reasonably well. Next, Dr. Brown and PA-C Brooks: The hassle and wait were completely worth it. My first visit was with Kyle Brooks, who was incredibly personable, knowledgeable, and helpful. He answered every question I had (I needed shoulder surgery) and the visit wasn't rushed or mechanical. It was one of the better experiences I've had with doctors in the past 20 or so years. My pre-op meeting was again with Kyle, but this time Dr. Brown came in and discussed the procedure and what to expect after surgery. I left feeling confident that I was in very capable hands, which helped ease some of those pre-surgery jitters. Surgery was apparently a success, and I'm now a couple of weeks post-surgery. I can't say I enjoyed the overall experience (it hurt like hell once the nerve block wore off), but I do feel like I wound up with the best possible surgeon for my injury. I should also mention that the reason I sought out Dr. Brown was because of two recommendations from people in the medical field. One of them was a Dr. who had a similar injury to mine and Dr. Brown did an excellent job on his surgery. Bottom line: If you can get past the impersonal staff that seem to only care that your credit card goes through, having Dr. Brown as your surgeon is well worth the wait and effort.
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