Food: It's Potbelly's. Feels less like fast food and more like real food.
Service: Most of the staff is fast and professional, but there are times in the mid afternoon when it seems that there's only one person behind the counter, and the advertised "service in 10 minutes or less" goes out the window. It can be aggravating to watch one employee juggle food prep, phone orders, and check-out.
Overall: One of the better fast food choices near CWRU.