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  • I purchased my boiler through Sullivan Service, only because they offered financing. I had years of good experience with them, until this year. I have an annual inspection on my boiler. This time the technician recommended I purchase a new hot water tank. I thought that was odd because I replaced my old hot water tank 8 years ago, and my current tank was not giving me any issues and still wirks as new. I then asked him to take a look at our toilet. I had been worried because it wouldn't stop running unless you vigorously jiggled the handle. If someone forgets, it could overflow. He recommended I completely replace the toilet for approximately $1,000. I decided against it. Good thing because the only actual issue was the handle needed tightened. That's right, I fixed the toilet in less than a minute, spending $0, and 7 months later... still no issues. I had been a loyal customer for years, and that is how they treated me. I have zero respect for this company. They are not loyal to repeat customers, they just want to gouge your wallets. Unless you literally want to throw money down your drain, do not use this company. Zero stars, 100% con.
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