LOVE this place!
This is the place to go for any music equipment. They even have weekend guitar lessons for free. Also, they will price match with any competitor.
I understand it can be kind of intimidating to talk to the staff. They are like the Genius Bar of the music world. But they really are just there to help you.
I buy all of my guitars and equipment from here. I always receive a follow up email about a week after purchase just checking up and making sure I like the product.
That's top notch customer service.