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| - Hyatt Gun Shop should be a lesson to every other business on Earth about customer service. Every single employee is helpful and friendly. There's none of the elitist attitude that is typical of many gun stores. They're knowledgeable but don't make you feel like a moron.
On a practical note, I've purchased two firearms here and in both cases prices were better on their online store. You're probably best off buying what you want (if you already know what you want) online, then picking it up in store. My most recent purchase was this way, and I payed about $100 less online than the price tag said when the guy behind the counter handed it to me. Granted I've only bought two guns here, but I suspect such will be the case more often than not.
Ammo prices reflect the free market. All the ammo I've bought here has been on par with gunbroker.com (I checked on my phone before buying), which I think is the best indicator of market conditions. People complaining about the prices obviously don't understand supply and demand. The demand right now is significantly higher than supply. There are two ways a business can react to that. 1) They can take the approach that Walmart has and restrict how many boxes each customer can purchase per day (which still leads to shortages as we have seen), or 2) They can raise the price which Hyatt and most others have done, reasonably in my opinion. Yes, prices are high and that sucks, but with this approach it is still available if you are willing to pay. Notice how Hyatt has plenty of selection, anything you want from what I saw. It's not Hyatt's fault that the demand is so high right now (you have the government to thank for that).
I've never used their gunsmithing services, so I can't speak to them.
I'll be taking some classes with them soon, and given the impressive backgrounds of the guys teaching them, I suspect they will be awesome.
This is a great, great store and I highly recommend it.
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