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| - Came to a late lunch with wife & daughter. I started with their Goulash Soup, rich & extremely savory with a good amount of beef in it. This along with bread & salad would serve as a meal. Everyone enjoyed their taste. Accompanying ice teas were strong but very good.
We then received our entrees; myself the Herring Filet "hausfrauenart", wife the Jagerschnitzel, and daughter a noodle dish with sausage that I can't remember the name of. My dish was beyond excellent; good amount of herring covered with a wonderful mayonnaise/sour cream sauce. Potatoes were firm but tender. Daughter's dish had very good flavor, but not much of a sauce, more like the water from the noodles not quite drained all of the way. Wife's Jagerschnitzel looked wonderful; good amount of pork and mushrooms, but upon closer inspection & taste we were sorely disappointed. The sauce itself was thin & watery, with very little flavor other than the mushrooms. Not the rich, flavorful gravy we've come to know on Jagerschnitzels from other places. I understand that it is a popular dish with reviewers here; so either this was an off day or they need to try other places. The spaizles were excellent, although we thought it odd that the chef made them once or twice a week when they're usually made to order. Regardless of how they're made they are well worth trying.
Upon informing our server of our dissatisfaction with the Jagerschnitzel he informed us that the chef takes great pride in this dish & we would be getting neither a refund nor a substitution for it. Really?? Maybe that's part of the Old World Charm. The wife was forced to order some Goulash Soup to have with her spaizles.
We each had dessert: daughter the cheesecake with raspberries, wife the ice cream with hot raspberries, & I opted for Palatschinken, their take on crepes. Daughter thought the cheesecake very good, wife loved the ice cream & thought the raspberries tasted fresh. My Palatschinken were very good, good-sized & stuffed with sweet cream & lingonberries.
Most of the food was between very good & excellent. Service was a bit slow but the server was by himself & I felt he was doing his best; we didn't have to wait unduly long.
I had a hard time deciding how many stars to give. I was sorely tempted to put 3 purely because of the customer service policies they have, but in the end I felt that would be an unfair reflection of the food. The chef has every right to disagree with the customer on the quality of his food, but in the end it's not about being "right", it's about trying to provide the best experience for the customer, and in this day & age that means substituting something, or a refund on what's not eaten, or even a free dessert. It's not as if we weren't spending a good amount of money there.
We will definitely go back at some point, but I think I'l insist on tasting anything I haven't had before investing in a non-refundable meal.
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