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| - Let me preface this very long review with the fact that I generally love Postino. I have been to the Gilbert location several times and the Tempe location a couple times. I am familiar with their wait times and their general practices.
That said, I recently had the worst restaurant experience I have had in a long time. I was meeting three of my friends and got to the location about ten minutes early (at 6:20) to get my place in line for the wait - asked for five people since I thought someone was bringing a plus one. I was told there would be a 30-45 minute wait simply because they were limited in booths that could fit five people. When my friend got there about ten minutes later she changed my reservation to four people, thinking it would take less time (and because she wasn't bringing a plus one). We waited until 7:15 to get seated - and watched as literally everyone else (including others that we thought were there after us) got seated before us. Not a single other group was waiting by the time we got seated. To do the math - this was an hour wait, nearly double what we were told.
We were finally seated at one of the booths reserved for five people. Our waitress came promptly and took our drink order. She ask if we were ready to order and we needed one more minute (arguing over types of bruschetta - which we should have done over the hour wait lol). She told us she would bring our drinks right back and we can order then.
We waited and watched our waitress walk by at least three or four times, going to other tables. We watched the bartender stand there looking at a clipboard doing nothing. Finally ten minutes later (no exaggeration) we watched our waitress walk over to the computer system and put in our drinks. By the time the bartender made them, it was a good 15 minutes or so later.... and someone else was assigned to bring our drinks. So there was no putting in an order as the waitress had suggested. We waited a while longer and she finally came around to put in our order. We had been waiting an awful lot at this point.
Order 1: Bruschetta (all meat ones), two cups of soup.
Order 2: Bruschetta (all vegetarian), one cup of soup.
Order 3: Panini
So quite a bit later the all meat bruschetta comes out with one single cup of soup - slightly confusing based on our order. We never got water refills the entire time. Over several minutes this was eaten entirely while we were (you guessed it) waiting for anyone else's food to arrive. I had been watching to see who the manager was because I was planning on asking for him/her just to explain our situation at this point (I never do this).
The man I perceived to be the manager (bald head, dark beard) finally walked up with two cups of soup. We were worried that perhaps they forgot to put in the other orders or they got mixed up. My friend asked as he was giving us the soup (in a very nice tone might I add - my friend was not rude at all) if we also had a bruschetta board and panini. THE MANAGER LITERALLY SAID: It's up in the window - I only have two hands. The way he said 'I only have two hands' literally hit me the wrong way. It was rude, uncalled for, and just plain terrible customer service. I decided not to speak with him. It was the straw that broke the camel's back.
The waitress took a long time to get our checks, a box, and take the check, and then some other random person brought it back for us. On the way out, the manager and hostess were standing at the entrance. Neither of them said 'have a good night' until my friend said it first (again he was not rude at all).
I will not be going back to Postino Tempe again. Worst customer service I have EVER received and I would expect much better from a manager. I'm pretty sure I could go to Denny's and be treated better. Like I am seriously so pissed I am not going there ever again.
TWO STARS ONLY BECAUSE THE FOOD WAS DELICIOUS AS USUAL.
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