Today I called to ask about whether the office could assist me with a matter. At first the person was friendly and eager to help. When she reached out to someone else and came back on the phone to let me know if they were able to assist her tone changed. I'm not sure what happened but it wasn't the fact that I wasn't able to get help that bothered me it was that I don't feel the way I was being talked to was appropriate. I asked a few solutions and understood they couldn't do that. I know what it's like to deal with people as I also work with the public for my job so I'm not an angry person.