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| - I was hungry after work, and stopped in. I ordered 2 dishes. My first dish was tiny, and not inexpensive. It was fine. It took 1 hour to get my second dish. It's not fun watching people who came after you eating all of their 4 dishes, while you wait for your second dish to arrive. So stuff happens, but how does the restaurant respond? Do they offer me any other food while I wait? Nope. My dish is then brought to the table, except it's not my dish, it's my neighbours dish, and it is promptly whisked away and given to my neighbour. Why should THEY wait? With that tease of satiating my ever-growing hunger out of the way, I am made to wait more, and more, and more while I watch my neighbours on both sides chomping down. I am offered wine. It is not made clear whether it would be complimentary. I don't feel like guessing and finding it on my bill later. I had also informed my server earlier that I was not here to drink, but for the food. I turn it down. Nothing else is offered. The server can see I'm annoyed as a lot of time has elapsed. I receive apologies. That does not remedy the situation or make me feel better. Finally, the dish arrives. It better be spectacular. Overcooked! I eat it because I am hungry, and I don't want to wait anymore. Server asks me if food's good. I say it's ok, with a pretty telling expression of disappointment. It was ok, but at a place like this it should be better than that. No follow up questions. The dish was also small, and I am still hungry. The server must have been aware of this as he recommended 3 dishes to be full, and I only took 2. I ask for the bill after my last bite, a pretty telling sign from a dissatisfied customer. Is there any remedy then? A discount, a manager to discuss my experience and how to fix it, comping the dish (would have happened elsewhere without my asking)? None of the above. Full price, and an apology. Talk is cheap. Taking care of the customer and making him or her feel valued....priceless. Almost all of my reviews on this site are positive. I don't like to post negative reviews. I'd rather vote with my feet. Service is rarely my foremost concern, but when you tout yourself as a fine-dining establishment and the price is not cheap, the standards have to be better. You cannot let a customer leave so visibly disappointed without at least trying, with actions, to make it better. Disappointing.
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