| rev:text
| - I have been super busy and have not had the time to write this review, but here it goes...
I went to Vegas in September/2012 for my wedding weekend. i had previously called to make a makeup appointment at least one month in advanced. I followed up one week before my arrival date just to confirm my appointment. All was well and I was on my way to get married!
I arrived to my makeup appointment about 15 minutes early because quite frankly I was a little nervous about getting my makeup done by some one I had never met. I went to the main counter and let the guy at the counter know i was checking in for my makeup appointment at 1pm, gave him my name and info. I knew something was wrong when he ran his finger up and down the name list several times. He then told me to give him a second and went to grab another gal. This other gal came over and asked me for my name and I told it to her again. Same thing, ran finger up and down and nothing. She said if I was sure i had made an appointment and i told her yes! She then said again "Are you sure?" I became upset and told her YES, I am getting married I know I made an appointment! She told me that I was not on the list of appointments and that she would get a manager. I was obviously VERY upset. She didn't bother to apologize for the oversight, didn't over any kind words, nothing...she just walked away and proceeded to start helping other customers. After 15 minutes of waiting I asked the guy that I had originally spoken to to please give me an update. He said that since i didn't have an appointment I had to wait to be fitted in. I was ANGRY I told him that I DID have an appointment and that I needed to see the manager ASAP!!!! He walked away and same thing NOTHING! I waited about another 15 minutes and finally grabbed another gal and explained what was happening. She went and looked at the schedule and said I didn't have an appointment and by the looks of it they would not be able to fit me in. I broke out in tears. The stress of waiting there and being ignored finally got to me. Luckily at that moment the store manager passed by and pulled me aside. I explained everything to her over tears (so embarrassing)!
That is when everything changed. She apologized profusely and sat me down in a chair immediately. She asked her assistant to get her her tools/makeup. She asked to see pictures of my dress, what look was I going for etc, etc...She got started on my make up right away, and she was super fun to talk to. My stress started to melt away and I was once again a happy bride to be. She did a wonderful job and my make up looked amazing!!! I was so happy that she appeared at the time she did. I walked out of there happy as can be. This is why I am giving them 4 Stars, because of her. She saved this whole situation, she was very apologetic and very sincere. Plus she did an amazing job on my make up. I cannot find her card but when I do I do I will post her name, thank you for saving my wedding day!
My advice:
- CONFIRM your appointment and take down the name of who you spoke to
-Get the manager RIGHT away, don't wait...trust me
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)