I was in need of taking my iPad into a Verizon store to have it looked at, as it was running very slow. Bill Neubert, VP of Sales for ON Communications looked at it and said " I can't in my right mind try and sell you a new IPad" now let me say, I have a Gen 1 iPad. For him so say this was astonishing to say the least...we looked T it and I told him a couple things I had noticed, and he assured me we could fix it. He then turned to my iPhone which was a 6. He looked up Mj contract and said... we can upgrade you to a 7 now...with no additional outlay of money. WHAT? Sure enough Bill and his Verizon employee fixed me up and made me feel like I now have a neighborhood Verizon store I don't hate walking into.... I will be back to see them soon, as I need a better understanding of how iCloud works, so I'll see you gentleman soon!!!!