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  • In my opinion Moon-Sun has moved from good to Skimmers - those who skim as much of a profit from who they can. In another state they would be likely be a subject to consumer protection claims, but Nevada is the Wild West Not impressed at all. After they were on TV I repeatedly called with no appointment - too busy. Most recently Mark appeared after I agreed to a $15,000 minimum design/build. I asked for a simple clean desert scape and got a cluttered non desert scape design which is not close - after a long wait. I was asked if I liked it and what I thought of it. I replied honestly. In return I was told they would pass on the project Mark asked few to no questions and seemed annoyed when I put my two cents in. I finally got the design - it was it terrible and clearly evidenced no thought put in. I received a WalMart/Dollar Tree level design that was cluttered and not close to a clean high end design requested. Mark jammed in as much as he could. The profit by the tree not my request was obvious to me. In addition to beyond terrible customer service from beginning to end, they are skimmers and rip off artists. This is not an over $10,000-$15,000 design. Stay clear of these poor quality thieves.
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