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  • I had previously got my 2013 mustang from Peoria ford last year and had recently traded in for a brand new 2017. I had called ahead asking if they had a ecoboost mustang with the performance pack. I was told they did have quite a few on the lot but by the time I got down there after driving 50 miles there and driving around in the car with my sales rep for an hour looking for it. I find out they have none. So We settle on a base 2017 Ecoboost Everything was going smooth we had worked out a deal or at least I thought. I was told when talking in finance everything was going to be fine he didn't see an issue with my deal except I might need another 1000$ down. Now by the time I got home and inspected the car after having it detailed. Since I didn't really have a chance since the car behind me was trying to leave, I noticed that the gas cap was missing paint like it was scratched off. Come to find out they said they didn't do that and they couldn't help me but referred me to the paint shop they use. A few days later I had received a call saying that they would need 2000$ down and everything was approved if I could bring that in. I set up a time Friday morning to come down and just a day or so before they told me they needed 4000$. There excuse was that they were selling the car to cheap. After saying I am going to bring the car back because there was no way I would have that by Friday, I was called back saying that 2000 was fine now after making arrangements to bring my car back. In which I still came in and gave my 2000$ extra. Come to find out, the car I traded in 3 weeks ago. I still had a payment come out of my account for a car I no longer have because they didn't pay it off yet. Once I called I was told they were paying it off this week and I had to take it up with either the bank or my finance company. I've always had a good experience with Peoria ford but this specific time wasn't the best which is unfortunate I've always recommended people to them but it seems getting this car all they tried to do was get as much money out of me as possible. Fast forward to a month later and going on 2 weeks ago I placed an order for parts for my car. I was told if it was in stock it would take 3 days and if not it would take 5 for them to be shipped. 4 days after I placed my order they didn't even order my parts. Now Come to find out they're saying hopefully it should be here sometime next week. Would have been nice to know it was going to take 2-3 weeks before I decided to go through a dealership that's an hour away from me anyways. Now I know to buy my own parts because I'll get them much sooner ordering directly from roush or a different roush dealer. On top of that every time I would talk to someone I was told I would be called back with some info regarding my order. I never was. I had to call on multiple occasions just to find anything out. One thing I have to say that I love about Peoria ford. If they can't get you approved nobody can. That's actually why I've got my last two cars here. I wouldn't make an hour trip when I have multiple dealerships closer to me. UPDATE. 1 month still no parts in decided to cancel my order and go elsewhere.
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