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  • I have been a loyal customer for years. I order a salad with extra steak and charged me $3.00 for extra steak sign states $1.50 not $3.00 steak was very much over cooked and not worth the $1.50 or $3.00 and extra cilantro. I always get an extra house dressing on the side ( one is never enough) lol. The last time I ordered my salad they where cooking fresh tortillas but when I ordered they tried to give me an old one that had be sitting around for some time. I didn't mind waiting. I asked for shredded lettuce for my salad and extra cilantro. Ordered 2 house dressings and A side of guacamole. The order was to go. I got home to find out guacamole was not on my salad like it's been for years. I was not happy at this point and called the number on the receipt. The air head on the phone said did you ask for it on the side I said yes. Then she explains to me that there have be a few changes to the sides and what comes with everything. When I walked in I seen new menu signs but not new side item that cost extra. This use to be my favorite place to eat but not anymore. The lady on the phone didn't even want to make me happy (like next time you come in we will fix it) she didn't want to be bothered with anything. You keep getting bad reviews everyone will need to find a new job. Very unhappy and I didn't deserve the attitude on the phone like she was to busy to talk to me and was rushing to get off the phone with me. Sorry but that's not good customer service I expect from a place like CafĂ© Rio. I won't be going back so you just lost a very loyal customer over young kids that don't care about customer service. It's very sad that I had to experience it. New rules should be clearly posted for everyone to see not just to the employee's to see. Very disappointed and will be telling my friends about it as well. Too bad I couldn't rate you zero stars because 1 is to much.
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