I agree with other reviews that stated if they could give a 'zero' they would. I took a purse, that was new, that I wanted something done to it as is going to be a gift. I HAVE NEVER HAD HAPPEN TO ME THAT HAPPENED TO ME THERE! I assume it was the owner...some guy with foreign accent....was so freaking rude! He did not even want to listen to me about the purse and what I needed done to it. I hate going to that shopping center anyways because you can never find a parking spot since the Fry's was re-done. I wish I would have read the reviews before I even took the time to go there.