We called Dave Jones in as a second opinion on an AC unit, which would fail every twelve months. The tech knew the product line and knew of the factory recall on the issue which caused the failure. He made arrangements with the factory and distributor for the repair.
In my experience, an equipment repair is useless unless we know and fix the cause of the failure. Dave Jones thinks the same way and got to the heart of the matter to find the solution. We could not have asked for better in all areas including skill, knowledge, resources, task completion, follow-up, and cost.
Just wow. Super! We could not be more satisfied.