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  • I barely write reviews but I was so disappointed with the quality of customer service this company provides, I feel I have to share my experience with others. I bought my deal for a detail job from living social for my jeep after having read many positive reviews from yelp. I was able to schedule my first appointment with them with ease. However, on the day of, they called me asking if I wanted to reschedule as they anticipated rain for the weekend. Sure, no problem! I rescheduled, thinking that was pretty considerate of them. My 2nd rescheduling was for another day at 4pm. 4pm came around and nobody showed up nor did I receive a phone call. I called them seeing if they were going to come. They said they were currently working on a tedious car job that involved lots of dog hair. They mentioned that by the time they were going to be done, the sun was to be set and it would be difficult to work on the details of my car. So I agreed to reschedule for another day. They ended up showing on the third time I rescheduled. The guy worked on my car for hours but decided to quit prematurely, mentioning it wasn't worth it for the $10 he was getting paid for this car job. He got the dirt off my car but since the wax wasn't put on, the car got dirty in less than a week...and I use my car primarily for commute to/from work. There was also a good amount of dog fur left in my car and my dirty floor mats were left in a pile in my trunk. The receptionist called me after, apologized, and mentioned they were going to make it up by scheduling a free future detailing. Scheduled the free wash and by the time that day and time came, they were a no show with no phone call. I tried calling them multiple times with messages but no response. Incredibly unprofessional company. Couldn't get a refund on my living social deal anymore as they had already redeemed it. I really had high hopes for this company, esp. with them being an eco-friendly, local business...but I will definitely not be using them or recommending them in the future!
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