I recently went into this Dillard's looking for a prom dress. I fell in love with a certain style but they only had it in a 6 (it was a return) and it didn't fit. So I asked the woman helping me about my options and she said that if I order from her there is no shipping cost and it could get to my house in 3-5 days! She gave me specific instructions to keep the box because the return information is under a deal that isn't super obvious but I knew because she told me about it. I got a receipt right away and waited and it arrived in 4 days in perfect condition. It was perfectly wrapped and had nothing missing, all of the intricate beading was perfect and I was very pleased. Very nervous about ordering a dress online but it came in just how I wanted.