I've been a customer since 1998. Trying to cancel hardline telephone service in Vegas on a Monday evening. I was on hold for 25 minutes. Then the rep tells me they can't cancel my phone service unless I start paying for the modem or buy a new one. Not renting a modem. Between both homes, I'm shelling out nearly 300 per month. Guess I'll go ahead and cancel ALL my service.in Vegas and Phoenix.