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| - I stopped getting mani/pedis months ago (6 months or more) when the male manager mistreated me due to what I understood was his assumption that I worked for Yelp. On that fateful day, my favorite nail tech, Tran, was busy with another customer, so he had offered to start on my nails, as they needed surface drilling/buffing to get the old gel polish off (I LOATHE using acetone nail remover, they leave my fingers very cold, and very dry. Not to mention, my nail beds hurt the rest of the day. Keep in mind that acetone is very easily absorbed through skin (nail tissue is another skin layer!), and enters the bloodstream and subsequently negatively affects the kidneys of both the technician's AND the customer's! Frequent acetone use may and can lead to kidney damage!)
The manager asked me to take a seat at his station, and as I sat down, he also sat down and he reached over to grab the white towel that was already on the table and took it away. He then placed a flyer down on the table in front of me, and wouldn't you know it, I saw that it was a large postcard with some sort with Yelp logo and advertising on it. I asked him why he was using that instead of the towel, and he said nothing and did not offer any further explanation- he just asked for my hands. I felt like he was being a bit rough as he cleaned my cuticles, poking the corners here and there, and almost cutting the skin too closely- just enough for it to hurt. I asked him if he could be more gentle and careful. It was when he applied too much pressure with the drill, to the point that I had to draw my hands back because my nail beds were painful from the heat and pressure that I told him "I do not work for Yelp, in case that is what you're thinking. I only write reviews on Yelp, and I've been mistaken for working for Yelp before, so if you're mistreating me because Yelp is pressuring you to do something you don't want to, please don't take it out on me." He said he didn't think I worked for Yelp... So I asked him again why then did he take the towel away and placed the Yelp postcard on the table to catch nail and cuticle cuttings, and why was he too rough? He kept working on my hands, and again drilled too deeply that I felt pain, so I told him that I didn't care how long it was going to take Tran to finish with her current customer, but that I wanted him to stop and I was going to wait for her to take care of me.
Tran finally was able to do both manicure and pedicure, but we finished past closing time. I told Tran I adored having her work on me, but that this would be the last time she'll see me. Prior to this visit, I was a steady customer at least every three weeks- my field of work makes it necessary that my hands look great, as they are always in view of both coworkers and guests- and sometimes the gel polish would only last two weeks, so sometimes I'd see her sooner. Each visit translated to about $65 or $70, including a 20% tip. I could not, and WOULD NOT come back to spend my hard-earned dollars after being treated so cruelly by a misguided manager who would not listen to my concerns.
Tran-- I sincerely hope you've since left this employer. You deserve to work with a more positive management who will treat both its employees and the customers who pay for the rent, utilities, supplies, and your paychecks with courtesy and respect.
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