I've been a customer for years now and when I called my agent to review my policy, I never received a call back. I was being charged for coverage I had canceled months before, (glad I caught that one) and called to change my address and yet still my mail was being sent to the wrong address. I did call later and let them know how bad the service has been and to have my agent call me. 30 days later still no call, I gave him a 30 day chance to call. What if I had a claim??? That's the last of my money that they'll be getting. Sorry is right!