We absolutely LOVE this bar ... I mean this Vet. :) The front desk does get a bit overwhelmed at times, however, they always have made us feel like our dogs were the absolutely the most important there. Shortly after our Calvin was adopted he contracted something called, Red Mange ... something horrible he evidently got this from his mother. For six weeks, he had to get treatments ... and was very very sick. The kind staff gave me options to save money, and to do some of the treatments at home. It was a long scary time ... he survived, and is thriving. I recommend this vet and the office to anyone who is looking for a great down to earth team ... who are fully human, but willing to love who they treat fully.