We came here on a Saturday afternoon/evening and they were busy with some birthday parties. We were a party of 3, and so they had us wait for a table. There were at least 4 open tables for two, so I'm not quite sure why they didn't just put two of those together. We waited for around 15 minutes for another table to clear out before we could get seated. When we finally were seated, we had to keep calling over someone for assistance. We received hot water, instead of cold water and had to ask for ice to cool it down to actually drink. After our food arrived, no one stopped to ask us at all, how it was or if we could get anything else. The food was quite delicious and the portions are HUGE, so we had a lot of leftovers. The service was really disappointing, and if it weren't for the good food, I wouldn't have given this 3 stars.