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| - I've received enough bad service at this store to warrant giving it a 2 star rating. The self-checkouts I have found to be unattended on numerous occasions. Which I wouldn't care about, but when a screen comes up telling you to wait for an attendant, not-withstanding the fact that you didn't ask for nor needed one and there is not attendant around, a bit irritating.
I have also seen the 3 15 item or less aisles all opened with hardly anyone in those lines while they have 1 full service aisle open and people with full shopping carts backed up 5 and more deep. A whole of sense that makes.
And then there are the occasions when someone has forgotten their wallet/purse. I would never expect an entire line behind me to wait for me to go to my car to get my wallet - but it has happened numerous times at that particular store where the person says they are going to get their wallet and the cashier has no problem putting everyone else on hold for 5 to 10 minutes. The worst part, at least for me, is these people take their SWEET old time going out and coming back in.
This happened to me yet again today at this particular store. I asked the cashier if she was going to go ahead and take care of the rest of us since that person has, for all intents and purposes, left. No, she curtly replied. I asked for a manager. He came over and gave me the same attitude: "Well WHAT are we supposed to do?" as if my request to start taking care of other, paying customers was somehow unreasonable and beyond belief.
Ummm, you are supposed to start checking out the next person in line, was my reply back to him. He shrugged his shoulders, went to the register, closed out the sale and then proceeded to check me out. I was not trying to be rude and really not being rude at all. As I walked away, I "felt" eyes on me. It's a reaction thing, you turn around and look without thinking. There she was, glaring at me with a look on her face. She immediately turned around and went back to the customers, but that? Enough. I called the general manager who immediately apologized and told me he would deal with it.
But, I wanted to hear Fry's policy, if there is such, on such an issue. I called corporate. No official policy, but the lady on the phone informed me that that cashier should have closed out that person's sale and moved onto the next person. The front-end manager certainly shouldn't have acted in the way he did and she basically stated she would not have wanted to wait, either, especially considering it was the only full service aisle open (one Christmas Eve Day, no less).
The term customer service has deteriorated in the last decade or so to the levels we now see them at, especially at large chain stores.
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