My car needed a new fuel pump - I dropped my car off at 8 AM on Friday - I had to call them at 4:50 PM to see what the status was of my car and they had not even looked at it yet. I was assured someone would look at my car first thing Monday morning and they would call me to let me know what needed to be fixed. At 9 AM on Monday morning, I call and yet again, no one had looked at my car yet.....at 2:30 PM on Monday, someone finally called me back to let me know that yes, it was my fuel pump and it would be $684.02 - I said please proceed - can I pick it up after work? Nope - they won't start working on it until Tuesday morning. So, I call at 10:30 AM on Tuesday - they still have not started working on my car. At 4:30 PM on Tuesday, they drive MY car to pick me up....mind you, they changed my fuel pump which means I have no gas - I just about ran out of gas on my way to the gas station. Here I sit, 2 weeks later, riding the bus because my car is broken!! I would take it back but I'm afraid they will hold my car hostage again.....OH - and the price they quoted was exactly what I paid.