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  • I went to this location for the first time, and was excited to use my DSW certificate of $20 to purchase a pair of shoes. The DSW certificate or discount does not specifically says the limit on there. I had the same certificate a few months ago and there was no problem purchasing shoes at DSW store in California. The cashier could not scan my account in to use the certificate. She asked her co-worker and that person said that the discount $20 off only for $50 purchase. I told them that the certificate does not have a limit of purchase, and I have used one similar to this before, and it had no problem. Later I even showed them that I could purchase online the same shoe through dsw.com, using the certificate and it worked fine. They said it probably not the same shoes. When I showed them the order and it was the same, they just said that online order was different. I was disappointed at their customer service for not trying to figure out why the certificate does not work in their computer system. I explained to them that the certificate I had was different from their monthly coupon. I showed them the number and they would not enter that in. They just insisted that I could not use the certificate unless the shoes reached certain price. I ended up buying it online. Disappointed that I was already in the store but could not purchase the shoes, had to buy it online, waited for shipping, and went back to the store to pick up the shoes (at least dsw.com waived shipping fee to pick up at the store). I am not going back to this store again.
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