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| - Wow!! After seeing the reviews here, I feel very lucky with my dealings with Cox. I can only compare them to DISH network, since that is what I had in my home in Washington.
I have had to call their support three times - and had a positive experience all three times. Installation was flawless, and the technician that came to the house was very helpful. I did not have the TV installed yet, as I was running wires through the wall, so he didn't hook it up to the television. When I hooked it up, I had no sound, and the telephone support immediately knew the problem, and it was perfect.
I have had two other problems, and the first one telephone support resolved it; the second one involved a filter on the outside of the house, and it was fixed by a Cox technician within 4 hours.
The internet connection has always worked, and at the stated speed.
I do agree that the web site is horrible. I can never remember my three passwords; the information on it is incomplete or not existent; and trying to find information is hopeless.
Finally, comparing them to DISH, I find that Cox's support is much better than DISH. At least Cox will come out and repair anything up to the outside of the house. DISH, at least in my area, is serviced by outside contractors, and you have to pay, unless you have a monthly maintenance agreement.
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