Went in for a bridesmaid dress. The out of state bride had already picked out the dress style and color so all I needed to do was get measured. Each time i went in (measurements, fitting, pick up) no one introduced themselves or seemed very happy to be there. I understand that they are busy (I went in on Mondays each time I had to go in) but at least be organized and have good customer service, especially for the amount of money one spends in there. At one point I thought about having my mom go look at dresses for herself for my September 2014 wedding, but after the experience I had with the staff...there is no way I would be okay with them treating my mom the same way. The one positive thing is that Suzanne herself is helpful and knows what she is doing.