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  • I took my family to see the new Star Wars here today. The seats are great; they're super comfortable and recline all the way back. We ordered a few things to share and the food that came was quite enjoyable, but be ready to pay fine dining prices for decent pub fare. The reason for 2 stars is simply the fact that the service was bad, really inexcusable for these kinds of prices. The popcorn we ordered never came, so after we were done with the entrees and 45 minutes into the movie we hit the service button and somebody other than our first server came out to us. We explained that we didn't get our popcorn, and that person apologized and said that they'd go get it for us right away. Another 45 minutes went by, no popcorn. In fact it seemed like there was no staff at all even though the theater was packed. None of our dirty old dishes were removed they were just left to sit in front of us the entire movie. Is this the normal policy or was it just a lazy day for the staff? We weren't going to push the call button again and ask 3 times for the same item. When the bill came, sure enough, the popcorn was listed there and charged for ($7.99). We complained to our server, and she apologized and took it off the bill, but I think they should've done more for a double screw up like this. Sorry kids, maybe next time we'll get popcorn. I think when you pay over $120 for a family of 4 to go to a lunch and movie, service should be better.
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