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| - Everything started off great - amazing pool, good apartment for the money spent, safe, quiet. As you slowly get into your lease, more and more issues turn up that ruin everything I just mentioned above.
1. The gate is ALWAYS broken and stuck open and has been that way for months. Why am i paying $5 per month for a gate access fob if the gate is stuck open all the time anyway? Not to mention anyone can come and go as they please. Great "security" and "gated" community.
2. Maintenance requests: ALWAYS an issue. The guys themselves are nice, but not for nothing, nothing they fixed remains fixed. I have at least 2-3 issues that are repeated issues and get a band aid put on them until the next time they have to come and fix them. Oh, and don't bother checking the box "I want to be home for this request" or "call me before entering" because they don't. They just come in when you're not home regardless and again, nothing gets done. We like to be there to make sure the repairs are repairs, but that doesn't seem to matter.
3. The pool: no one checks wristbands but they require you to have them. I've seen them check ONCE. Security is a joke. They don't patrol during the nighttime, when its MOST needed due to teenagers going into the cabanas smoking, drinking and causing a ruckus. If your apartment faces the pool, good luck. SO loud at night and no one patrolling. Fights as well between drunken teenagers will really spice up your Saturday night. (Sense the sarcasm).
4. Leasing office: Staff is rude and next to useless. SO much turnover. You never see any of the same faces when you go in there from one week to the next except for one person. I've went in to get a package from them before and they just stare at you, never ask if you actually need any help. And when you approach them, they act like you're bothering them even if they are not helping anyone and their job is to help you. Packages also magically go missing and they don't care. Their response is always "contact Leslie at our corporate office" but she rarely answers either. Customer service is a joke. Also, don't go by their posted hours for the office. They close early all the time which is lovely for people like me who don't make it home until 6pm.
5. BBQ's never work. We have emailed and called letting them know and no one comes to fix them.
6. They just raised parking to $15 a month for all spots. I didn't realize the land I was parking on was made of gold. Ridiculous fees all around.
It's a shame this place has gone downhill since its in a great area and all looks so promising when you first move in.
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